General Terms and Conditions of Business 

All products delivered by us are brand-new.
Our prices are without value added tax. We shall charge the statutory value added tax. Delivery usually takes place immediately after receipt of the order. The delivery period for certain articles is 2-3 weeks. We reserve the right to some temporary supply bottlenecks. Deliveries shall be carried out by mail.
All former catalogues and price lists shall be deemed invalid upon publication of a new catalogue or a new price list. We reserve the right to amend prices.
Charges shall be made for the actual shipping costs incurred. Subsequent deliveries shall be free of charge.
Orders are subject to a minimum value of CHF 25.00.
In the case of an unjustified refusal to accept the goods delivered by us we shall charge the customer for the costs incurred by us. This does not affect our right to perform the contract of purchase.
The delivered goods shall remain the property of Pizzicato Verlag Helvetia/Stellina-Music until payment in full is effected.
Our invoices shall fall due for payment within 20 days following receipt of the goods.
Goods may only be exchanged in the case of an incorrect delivery or manufacturing defects. Claims for a rescission of the contract or reduction of the remuneration are excluded insofar as a replacement delivery is possible within a reasonable period of time. Warranty claims regarding faulty goods may only be raised within 8 days. If an inspection of the faulty goods proves that the defect is attributable to culpable behaviour on the part of the buyer (e.g. damage as a result of improper treatment), the buyer shall carry the cost of a replacement delivery.
Our offer is subject to change without notice. We must reserve the right to impossibility of delivery, errors as well as intervening sales.
Zurich is deemed the place of performance and jurisdiction for all responsibilities. By placing an order the buyer automatically and fully acknowledges these terms and conditions of business.


Horgen, 01.08.2022